Performance Measurement in Academic Libraries in Ghana

Abstract

The study is a survey of 97 members of Ghana’s five public university libraries on measurement of performance of their organizations. A questionnaire and interviews were both used to gather data for the study. Findings show a shift from a situation of the University libraries in Ghana not measuring performance of their libraries in 1998 to one of having performance measurement policies as a means of diagnosing and justifying their existence. Three of the libraries were found to measure the performance of their libraries whilst two of the libraries did not measure performance of their libraries. It is concluded that an excellent use of performance indicators is key to effective, efficient and economical performance measurement.