Leadership Styles and Service Delivery of Staff in Public Polytechnic Libraries in South-West, Nigeria
DOI:
https://doi.org/10.65861/glj.v31i2.3Keywords:
Leadership styles, service delivery, Academic library, Polytechnic Library staffAbstract
Service oriented organisations are always concerned with the quality of their service delivery. Service delivery is a major yardstick in determining the relevance, effectiveness and significance of academic libraries. The study investigated the influence of leadership styles on the service delivery of polytechnic library staff in South-west, Nigeria. Survey research method using questionnaire was adopted to gather data for the study. The population of the study is three hundred and twenty-five (325) staff from twenty-three (23) public polytechnic libraries in South-west, Nigeria. Total enumeration technique was adopted for the respondents for the questionnaire. Quantitative data provided insight into the prominent leadership styles of library staff towards the quality of service delivered. Specifically, the finding revealed that autocratic (Means = 3.2648; SD = 0.628) and democratic (Means = 3.2457; SD = 0.508) styles are the prominent leadership styles adopted by the library staff in South-west, Nigeria. It was found that leadership style is positively related to service delivery (r = .425; p<0.05). It was thus recommended that hybrid method should be employed by heads of libraries to provide effective library services since one type of a leadership may not produce the needed quality service delivery.
Downloads
References
Afrina, C., Masruri, A., Putra, R., Husna, A., & Ab Rahman, Z. (2025). Developing a leadership style model in academic library management in the digital era. IAS Journal of Localities, 3(1), 78–94. https://doi.org/10.62033/iasjol.v3i1.87 DOI: https://doi.org/10.62033/iasjol.v3i1.87
Agoh, A. J., & Omekwu, C. O. (2021). Library and information services delivery and researchers’ scholarly communication outputs in agricultural research institutes in North-central, Nigeria. International Journal of Library and Information Science Studies, 7(1), 9–24.
Aheruddin, A., Eryanto, H., & Sariwulan, T. (2024). Assessing leadership styles, self-efficacy, job satisfaction, and organisational commitment in rural administrative officials through mixed-methods and quantitative data analysis. Journal of Applied Data Sciences, 5(3), 864–884. DOI: https://doi.org/10.47738/jads.v5i3.315
Akidi, J. O., & Chukwueke, C. (2020). University librarians’ leadership styles and staff productivity in selected university libraries in Imo State, Nigeria. Journal of Library and Information Sciences, 8(1), 18–28. DOI: https://doi.org/10.15640/jlis.v8n1a3
Akparep, J., Jengre, E., & Mogre, A. (2019). The influence of leadership style on organisational performance at TumaKavi Development Association, Tamale, Northern Region of Ghana. Open Journal of Leadership, 8, 1–22. https://doi.org/10.4236/ojl.2019.81001 DOI: https://doi.org/10.4236/ojl.2019.81001
Aldehayyat, J. S., Almohtasb, A. A., & Alsoboa, S. S. (2021). An evaluation of critical success factors for knowledge management in the financial sector: Evidence from developing country context. Academy of Strategic Management Journal, 20(3).
Atiku, S. O., Collen, M. K., & Idris, O. G. (2023). Leadership and service delivery in times of change. Administrative Sciences, 13, Article 125. https://doi.org/10.3390/admsci13050125 DOI: https://doi.org/10.3390/admsci13050125
Bhargavi, S., & Yaseen, A. (2016). Leadership styles and organisational performance. Strategic Management Quarterly, 4(1), 87–117. https://doi.org/10.15640/smq.v4n1a5
Bullen, C. V., & Rockart, J. F. (1981). A primer on critical success factors. https://www.researchgate.net/publication/5175561
Chikwanda, T. R. (2021). An empirical examination of leadership styles’ contributions towards creation of conducive teaching and learning environment in selected colleges of education in Zambia (Doctoral thesis, University of Zambia).
Codagnone, R. A. (2021). Perspectives of leadership styles prediction of employee engagement in a lean manufacturing environment (Doctoral dissertation, Grand Canyon University).
Daniel, D. R. (1961). Management information crisis. Harvard Business Review, 39(5), 111–116.
Estevo, L. O. (2016). Information service delivery for access to knowledge in libraries. Journal of Animal Production Research, 28(1), 71–77.
Gbotoso, A. O., & Oboh, O. R. (2021). Leadership styles and job satisfaction of library personnel in university libraries in Ondo State, Nigeria. Library Philosophy and Practice, Article 6525. https://digitalcommons.unl.edu/libphilprac/6525
Hamour, H. M. J. A. (2023). The effect of leadership styles on creative behaviour: The mediating role of succession and applied study in Jordanian medium and small companies. International Journal of Professional Business Review, 8(2), 1–20. https://doi.org/10.26668/businessreview/2023.v8i2.1066 DOI: https://doi.org/10.26668/businessreview/2023.v8i2.1066
Igbaekemen, G. O. (2014). Impact of leadership styles on organisation performance: A strategic literature review. Public Policy and Administration Research, 4(9).
Joseph, C. (2019). Autocratic leadership style: Obstacle to success in academic libraries. Library Philosophy and Practice. https://digitalcommons.unl.edu/libphilprac/
Kalu, D. C., & Okpokwasili, N. P. (2018). Impact of democratic leadership style on job performance of subordinates in academic libraries in Port Harcourt, Rivers State, Nigeria. International Journal of Research - Granthaalayah, 6(10), 232–239. DOI: https://doi.org/10.29121/granthaalayah.v6.i10.2018.1190
Koech, P., & Namusongo, A. (2012). The effect of leadership styles on organisational performance at state corporations in Kenya. International Journal of Business and Commerce, 2(1), 11–12.
Longe, O. J. (2014). Leadership styles paradigm shift and organisational performance: A case of the Nigerian cement industry. African Research Review, 8(4), 68–83. DOI: https://doi.org/10.4314/afrrev.v8i4.6
Mensah, P., Addaquay, A. S., & Davis, M. S. (2018). Effects of leadership styles on productivity of secretaries in the public sector. International Journal of Business and Management Review, 6(10), 14–32.
Milton, J., & Al-Busaid, A. (2023). New role of leadership in AI era: Educational sector. SHS Web of Conferences, 156, Article 09005. https://doi.org/10.1051/shsconf/202315609005 DOI: https://doi.org/10.1051/shsconf/202315609005
Moyosade, O. O., Okhakhu, D. O., & Fasae, J. K. (2025). Leadership styles and collection development practices of librarians in academic libraries: A case of Ekiti State, Nigeria. Collection and Curation, 44(2), 37–44. https://doi.org/10.1108/CC-01-2024-0001 DOI: https://doi.org/10.1108/CC-01-2024-0001
Obi, I. S. (2021). Leadership styles and management of libraries. Journal of Political Science and Leadership Research, 7(2), 81–88.
Odero, H. (2018). The influence of leadership styles on service delivery in Mombasa County, Kenya (Master’s thesis, University of Nairobi).
Omolayo, B. (2007). Effects of leadership styles on job-related tension and psychological sense of community in work organisations: A case study of four organisations in Lagos State, Nigeria. Bangladesh e-Journal of Sociology, 4(2), 30–37.
Peffers, K., Gengler, C. E., & Tuunanen, T. (2003). Extending critical success factors methodology to facilitate broadly participative information systems planning. Journal of Management Information Systems, 20(1), 51–85. DOI: https://doi.org/10.1080/07421222.2003.11045757
Pizzolitto, E., Verna, I., & Venditti, M. (2023). Authoritarian leadership styles and performance: A systematic literature review and research agenda. Management Review Quarterly, 73, 841–871. https://doi.org/10.1007/s11301-022-00263-y DOI: https://doi.org/10.1007/s11301-022-00263-y
Quadri, G. O., Bakare-Fatungase, O. D., & Akinyemi, O. E. (2024). Investigating work environment for service delivery of library personnel in academic libraries. International Journal of Knowledge and Dissemination, 5(2).
Rasuli, B., Slaimani, S., & Alipour-Hafezi, M. (2019). Electronic theses and dissertations programmes: A review of the critical success factors. College & Research Libraries, 60–75. DOI: https://doi.org/10.5860/crl.80.1.60
Rockart, J. F. (1979). Chief executives define their own data needs. Harvard Business Review, 57(2), 81–93.
Sahabi, M. K., & Ogunbote, K. O. (2021). Leadership style in academic library: Challenges of service delivery of librarians in Kaduna State University Library, Kaduna. Al-Hikmah Journal of Education, 8(2), 7–14.
Sari, Y. U., Hustia, A., Permana, A., & Lestari, R. K. T. (2023). The influence of leadership, competence and work discipline on employee performance. In Proceedings of the International Conference on Business, Economics & Management (Vol. 1, pp. 49–57). DOI: https://doi.org/10.47747/icbem.v1i1.1265
Thiong’o, P. N., & Minja, D. (2023). Leadership practices and the performance of public organisations in Kenya: A case of Nyeri County Headquarters. International Journal of Business and Management Review, 11(6), 32–55. DOI: https://doi.org/10.37745/ijbmr.2013/vol11n63255
Uchewamgbe, B. (2013). Effects of leadership styles on organisational performance in small and medium scale enterprises (SMEs) in Nigeria. European Journal of Business and Management, 3(23), 53–73.
Udin, U. (2023). Leadership styles and their associated outcomes: A bibliometric review using VOSviewer. International Journal of Human Capital in Urban Management. http://www.ijhcum.net/
Ukaidi, C. U. A. (2016). The influence of leadership styles on organisational performance in Nigeria. Global Journal of Human Resource Management, 4(4), 25–34.
Wilson, S. A. (2020). Exploring knowledge exchange, knowledge-sharing, and responsible leadership differences among medical professionals (Doctoral dissertation, Keiser University).
Yaya, J. A., & Adeeko, K. (2024). Analytical factors boosting service delivery among staff in academic libraries: A review of the literature. IAFOR Journal of Literature & Librarianship, 13(1), 73–95. DOI: https://doi.org/10.22492/ijl.13.1.05
Zaini, A. A., & Endut, I. R. (2015). Critical review on the theoretical framework and critical success factors in green construction. In Proceedings of the International Civil and Infrastructure Engineering Conference (CIEC 2014) (pp. 243–252). DOI: https://doi.org/10.1007/978-981-287-290-6_21
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Ganiyu Idowu Buhari, Adetoun Omolola Idowu, Musediq Tunji Bashorun (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
