An Examination of Policies and Regulations Governing E-Records Management Systems in Tanzania; A case of Workers Compensation Fund
Authors
-
Bertha Maturo
College of Business Education, Dar es Salaam, Tanzania
Author
https://orcid.org/0009-0003-3773-9538
DOI:
https://doi.org/10.65861/glj.v30i3.4Keywords:
Policies, Regulations, Electronic Records, SystemsAbstract
This study examined how organizational and national policies and regulations shape the operation of an Electronic Records Management System (ERMS) at the Workers Compensation Fund (WCF) in Tanzania. The study examined the effectiveness of the Electronic Records Management System (ERMS) in managing institutional records at the Workers Compensation Fund (WCF). The major goal was to examine the policies and laws that regulate the operation of ERMS on both at organizational and national level. Specifically, the study sought to analyze the existing policies and regulations that guide the implementation and use of e-records management system and proposed strategies for strengthening policies and regulations so as to enhance sustainable e-records management practices. The population included a total of 115 of workers’ compensation fund employees, in a sample size of 94 respondents which drawn from population. A descriptive study strategy, combining qualitative and quantitative research methods was used, whereby purposive and census sampling techniques were adopted. Data were collected using questionnaires, interviews, and observations. Both quantitative and qualitative data was performed using IBM SPSS Version 20 as well as Microsoft Word and Excel to assess the frequency and percentage of answers that corresponded to the research findings. The study revealed that Workers Compensation Fund follows various national rules and policies concerning ERMS. These include the Record and Archive Management Policy (2011), the ICT Policy (2005), and the Cybercrime Act (2015). Furthermore, the Access to Information Act of 2016, the Electronic Governance Act of 2019, and the Electronic Transactions Act of 2015 were deemed as extremely relevant and effective in guiding the management of ERMS. Overall, the rules and procedures in place at WCF were deemed very relevant and effective for controlling ERMS. Thus, the study suggested the compliance monitoring and accessibility of implementation of electronic records management system in terms of revise them time to time as well as provision of training and awareness on the integration and implementation of policies and regulations that are shaping e-records management system..
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