The Role of Digital Communication Tools on Patient Provider Interactions: A Case Study of Civil Service Clinic

Résumé

This study investigated the role of digital communication tools on patient-provider interactions in the Civil Service Clinic. It aimed to understand how tools such as telemedicine, secure messaging, and patient portals influenced healthcare delivery in terms of accessibility, efficiency, and patient engagement. The findings revealed that these digital platforms improved communication by allowing patients quicker access to healthcare services and more convenient ways to engage with providers. However, challenges were identified, including a reduction in the personal connection between patients and providers, particularly in virtual consultations, as well as gaps in digital literacy that affected certain patient populations, such as older adults and those from lower socioeconomic backgrounds. Ethical concerns related to data privacy and security also emerged, underscoring the need for robust measures to protect sensitive health information. The study concluded that while digital communication tools offer numerous advantages, a balanced approach is required to ensure that they are accessible to all, safeguard patient data, and preserve the human aspect of healthcare, which remains essential for trust and empathy in patient care.